工作职责： responsibility： 1.excellent written and verbal communication skills; a strong working knowledge of mandarin, both spoken and written (simplified chinese). 2.english speaking skills are necessary for communicating with global team. 3.ability to manage, implement, drive, and track projects in a deadline driven environment. 4.works with project managers, subject matter experts, product development and vendors. 5.strong analytical & business skills and ability to evaluate a mix of quantitative and qualitative data. 6.demonstrated ability to lead and drive complex product definition and development with multiple internal and external stakeholders. requirement： 1.degree/diploma in business/service/operations 2.about five years working expericence. 3.strong working knowledge in service or customer concepts, customer satisfaction, journey, etc. 4.skillful on device app product 5.data analysis capability 6.able to keep focused and work under pressure, prioritize 7.adaptability and problem-solving skills in changing and dynamic environment 8.fluent oral and written communication skills in both english and chinese